Delete your account & data
This page explains how to permanently delete your WaterMark account and the data associated with it. WaterMark is a product of Watermark App LLC.
How to request deletion
You can delete your account in two ways — either is sufficient.
What is deleted
When your account is deleted, we permanently remove the personal and business data tied to it, including:
- Your account profile — name, email address, phone number, and login credentials
- Your customer records — names, addresses, phone numbers, and notes you entered
- Job, route, water‑chemistry, and equipment records
- Photos you uploaded (removed from our image storage as well as our database)
- Precise location / crew‑GPS pings and stored device push tokens
- In‑app messages between your office and field team
What may be retained, and for how long
| Data | Retention | Why |
|---|---|---|
| Invoices, payments & tax records | Up to 7 years, then permanently purged | Required for financial, accounting & tax‑law compliance |
| Anonymized/aggregated logs with no personal identifiers | May be kept indefinitely | Security & service integrity; cannot be tied back to you |
| Encrypted off‑site backup snapshots | Up to 30 days, then automatically pruned | Disaster recovery only; snapshots age out on the normal backup cycle and are never used to restore deleted records |
Payment card details are handled by our payment processor (Stripe) and are never stored on WaterMark’s servers.
How long deletion takes
Individual records — a customer, photo, or record you remove inside the app — are removed from WaterMark’s live application immediately (see the encrypted‑backup row above for snapshot timing). For an externally stored photo, WaterMark requests deletion from the storage provider at the same time. If that provider is temporarily unavailable, WaterMark retains a deletion-retry record and completes the deletion when that provider recovers; the photo is not shown in WaterMark while that retry is pending. Full account closure (requested either in‑app or by email) submits your request instantly; we then verify ownership and permanently erase your account and its data within 30 days, and usually far sooner. Financial and tax records are kept only as long as the law requires (see the table above), then permanently purged.
Just want to remove some data, not your whole account? You can delete individual customers, photos, and records inside the app at any time, or export a copy of your data first from Settings → Your data & account.