Billing & Invoices
Recover a membership card before the customer churns
Membership renewal risk is based on provider-confirmed card or failed-cycle evidence, and recovery messages are durable, cooldown-limited, and visible when delivery fails.
Where: Money -> Memberships -> Fix renewals; Today -> Needs Your Attention
- Open the renewal-risk row to see whether the member's card is expiring, expired, missing, or attached to a real declined cycle.
- Review the customer and renewal before sending the prewritten secure card-update request.
- Send once; WaterMark reserves the recovery action so a double click or nightly retry cannot send a duplicate message.
- If delivery fails, correct the customer email or provider setup and retry from the same member row.
Good to know
- Pre-renewal recovery applies only to memberships configured for automatic collection.