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Billing & Invoices

Recover a membership card before the customer churns

Membership renewal risk is based on provider-confirmed card or failed-cycle evidence, and recovery messages are durable, cooldown-limited, and visible when delivery fails.

Where: Money -> Memberships -> Fix renewals; Today -> Needs Your Attention

  1. Open the renewal-risk row to see whether the member's card is expiring, expired, missing, or attached to a real declined cycle.
  2. Review the customer and renewal before sending the prewritten secure card-update request.
  3. Send once; WaterMark reserves the recovery action so a double click or nightly retry cannot send a duplicate message.
  4. If delivery fails, correct the customer email or provider setup and retry from the same member row.
Good to know
  • Pre-renewal recovery applies only to memberships configured for automatic collection.