Customers & Pools
Review and safely merge duplicate customers
WaterMark detects likely duplicate customer records, previews every dependent record and credit dollar, and supports a bounded undo without overwriting later activity.
Where: Customers -> Review duplicates
- Open Review duplicates and select one suggested customer pair.
- Read the merge preview, including invoices, jobs, pools, messages, contacts, and customer credit that will move.
- Choose which conflicting field value survives, then confirm the merge once.
- Use Undo only when needed; WaterMark moves back the rows captured at merge time and leaves later customer activity on the survivor.
Good to know
- The archived shell is hidden from daily work but retained for a safe audit trail.
- Portal and unsubscribe links continue to resolve to the surviving customer.