Done, Return, or Review: the completion relay

When a tech finishes, they tell the office what happens next: the visit is Done, it needs a Return trip, or it needs an office Review. That choice flows straight to your schedule board and callback queue so nothing gets forgotten.

Where: Schedule board (chips on the card) and Operations -> Callback queue

1. Done means the visit is finished and the customer is back on their normal rotation; no flag appears.
2. Return means the tech couldn't fully resolve it and someone has to go back. The tech adds a timeframe: return now, in a few days, or by a specific date.
3. Review means the tech needs an office judgment call before anything else happens (for example, a quote or an owner decision).
4. On the schedule board, a Return shows a red 'return' chip and a Review shows a highlighted 'Office review' chip, each with the tech's note.
5. Open Operations to see the Callback queue, a running list of every job needing a return or review, with the customer, address, tech, and reason.
6. When you've handled one, click 'Mark handled' on that row to clear it from the queue.