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Security & Your Data

Request account closure and data deletion

How to close your WaterMark account and have your data erased, and what happens to financial records the law requires us to keep. Nothing is deleted instantly - we confirm with you first.

Where: Account menu (bottom-left sidebar) -> Your data & account -> Close / delete my account

  1. Export a copy of your data first if you want to keep it (see the export article) - closure is permanent.
  2. Open the Account menu and click 'Your data & account' (owner only).
  3. In the red 'Close / delete my account' box, click 'Request account closure…' and confirm.
  4. We receive the request right away and contact you to verify ownership before anything is removed.
  5. A confirmed deletion request is completed within 30 days.
  6. Prefer email? Send a request from the email on your account to privacy@watermarkapp.online with the subject 'Delete my account.'
Good to know
  • Individual records - a single customer or photo - can be deleted immediately inside the app. Full account closure is the request flow above.
  • Invoices, payments and tax records are kept up to 7 years, then purged.
  • You don't need to close your whole account just to remove some data - delete individual records in the app instead.